04.

FAQs

WHEN DO I GIVE THE KEYS TO THE dog SITTER?

Once your booking has been confirmed, we will arrange a date and time for meet 'n'greet. This is when you will brief us on your specific requirements, show us where things are, and give us the keys.

HOW MUCH NOTICE DO I NEED TO GIVE?

As much notice as possible would be appreciated. A week's notice gives us time to arrange the meet 'n' greet, receive payment in full and issue a receipt. We will only accommodate last minute requests from clients we hold keys for already.

HOW DO I KNOW THAT YOU'VE VISITED AND MY dog IS OK?

You will receive daily WhatsApp updates/images and with your permission, we can also post pictures of your dog on our Instagram page.

IS THE DUBAI DOG SITTING COMPANY REGISTERED?

Yes, we are a fully licensed and insured company.

WHAT IF my dog is aggressive?

Although we are experienced dog handlers, we cannot accommodate aggressive dogs for safety reasons. If your dog shows signs of aggression at the meet n’ greet, we won’t be able to confirm your booking.

WHAT HAPPENS IF THERE'S A MEDICAL EMERGENCY WITH MY DOG?

If there is any problem whatsoever, you will be alerted straight away and your dog will be taken to the vet if necessary (chargeable). You will need to fill in a vet release form at registration, which gives us authorisation to take your dog to the vet if required.

HOW DO I PAY?

Payment is made via a link we’ll WhatsApp you. Payments MUST be made prior to the first day of the booking in order to confirm your booking. We also offer interest-free payment plan.

WHAT ARE YOUR TERMS AND CONDITIONS?

You will need to sign a copy of our T&Cs at time of booking.

WHAT HAPPENS IF I HAVEN'T BOUGHT ENOUGH DOG SUPPLIES PRIOR TO LEAVING?

We realise you may not have had time to race to the shops to stock up, so to make your life easier you can order all your dog supplies via our online shop www.thevetstore.me and we'll deliver your supplies within 48 hours.